Siyasebenza – Information systems
The entire year under review was taken up by the scoping, design, implementation, training and support around the success of project Siyasebenza, Nguni for “hard at work”.
This project involved the implementation of information systems to cover the entire organisation’s business processes and management information reporting requirements.
The following modules successfully went live over this year:
• Pre-Investment: Customer Relationship Management (CRM)
• iMbewu: (CRM)
• Corporate: (CRM)
• Post-Investment: CRM & Loans Management System (LMS)
• Procurement: SharePoint Portal/Business Portal/ ERP
• Finance: ERP/ LMS
• Human Resources: ERP HR/Employee Self Service
The business process and workflow implementation phase was concluded with only Post Investment and Employee Self Service in the final stages of implementation.
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