THE PERILS OF THE “YES” BUSINESS, FORBES AFRICA, Pages 70 & 71
Sola Owoloja has been working in the business for five years; he understands how to please. He had to transport a comb from New York to Johannesburg. It must have been a very special comb. He naturally said: “Yes”. You have to. The patron staying at a Johannesburg hotel had left the comb, given to her by her dying mother, in a hair salon in New York. West Chauffeurs got in touch with the New York hotel and within 48 hours the comb was hand delivered to the patron. Running around, chauffeuring, catering to and cajoling the rich is what makes concierge services pay.